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Return / Refund Policy

Only items purchased Directly from kidultcity.com will be eligible for return request.
If the customer had purchased our products from our authorize resellers, please contact them for their specific return policy.
This policy will not cover the items that had been purchased from non-authorized resellers.

**We offer 30 days Money Back Guarantee.**

Returns must be made within 30 days from purchase date.
All Returned Products Should be Complete in Original, Unopened Packaging without any missing contents.
Any Returned Products that are not in Original Packaging or are missing contents are subject to Minimum 20% Restocking Fee.
Return shipping fee is at buyer's cost.
Shipping and Handling fees in both ways are non-refundable, except in condition where the company was at fault (such as Manufacturer Defect, Wrong Item sent by company's error).
Please contact us at info@kidultcity.com and provide your purchasing information that had been sent at the time of purchase.
Refund process could take approximately up to 1 ~ 2 weeks after item was received.
We recommend you to add tracking number or delivery confirmation options with your return shipment to ensure that we received your returning item.